Milbet Privacy Policy

Introduction & Purpose

Milbet is a trusted online gaming and casino platform committed to providing players in Bangladesh with a safe and enjoyable gaming experience. This Privacy Policy This document explains how Milbet collects, stores, uses, and under what circumstances may share your personal information.

We believe every user should have full control over their own data. That is why Milbet is always transparent about what data is collected and why. Earning and maintaining your trust is our top priority.

This policy has been drafted in accordance with international data protection standards. By using the Milbet website or mobile platform, you confirm that you have read and accepted this Privacy Policy.

What Data We Collect

Milbet collects two types of information from you — information you provide directly, and information collected automatically. Details on both are outlined below.

Information provided directly:

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address and postcode
• Payment method details (bKash, Nagad, Rocket number)
• National ID card or passport for identity verification
• Information provided when contacting customer support

Automatically collected information:

• IP address and device type
• Browser type and operating system
• Which pages were visited on the site and how long was spent on them
• Gaming activity history and transaction details
• Cookies and Session Data
• Geographic location (country and city level only)

How Your Information Is Used

Milbet uses your personal data solely for specific, legitimate purposes. Your data is never used in ways that are unnecessary or harmful to you. The primary reasons we use your data are:

If you no longer wish to receive promotional emails or messages, you can unsubscribe at any time or contact our support team. However, important account management and security-related communications will continue to be sent.

Data Sharing & Disclosure

Milbet & Your Personal Data Never sold or share with third parties for advertising purposes. However, there are limited circumstances where sharing data is required:

• Payment Processors: Necessary information is shared with payment providers such as bKash, Nagad, or Rocket to process transactions.
• Game Providers: Third-party game software providers may receive limited data necessary to operate the games.
• Legal Authorities: We may be required to provide data in response to a court order or a lawful request from law enforcement.
• Fraud Prevention Agencies: Data may be shared with regulatory authorities to prevent money laundering and fraud.
• Technology Partners: Necessary information may be shared with technology service providers to ensure site security and performance.

Cookie Policy

The Milbet website uses cookies. Cookies are small text files stored in your browser that help improve your experience on the site. We use several types of cookies:

• Essential cookies: Essential for login sessions and site security — the site cannot function properly without these.
• Functional cookies: Used to remember your language preference, game settings, and other personal preferences.
• Analytics Cookies: Helps us understand which parts of the site are used most, so we can continue to improve our services.
• Security Cookies: Used to detect and prevent fraudulent activity.

You can disable cookies through your browser settings, though this may limit some site functionality. Cookie settings are typically found under the Tools or Settings menu in most browsers.

Data Retention Period

Milbet retains your personal data only for as long as necessary. All data is kept while your account remains active. After account closure, certain data must be retained for a specified period to meet legal obligations.

• Transaction records and financial data are retained for a minimum of 5 years.
• KYC verification documents are retained for 5 years after account closure.
• Customer support communication history is retained for 3 years.
• Once expired, data is securely deleted or anonymized.

Your Rights

Under Milbet's Privacy Policy, you have a number of important rights regarding your personal data. We respect these rights and are ready to respond to any request you make.

To exercise any of the rights above, contact our support team. We typically respond within 30 days.

Children's Privacy

Milbet strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect personal data from minors.

Age is verified at registration, and identity documents are used to confirm age during the KYC process. If a minor is found to have opened an account using false information, the account will be immediately closed and all associated data deleted.

Third-Party Services & Links

Milbet works with various third-party game software providers and payment service providers on its platform. These partners maintain their own privacy policies and handle data according to their own terms.

• Game providers only receive the information necessary to operate the games.
• Payment processors only receive the information required to complete transactions.
• All third-party partners are contractually bound to comply with international data protection standards.
• Milbet is not responsible for third-party privacy practices, but always selects trusted partners.

Security Measures

Milbet follows the highest industry security standards to protect your data. Our security infrastructure is continuously updated to defend against emerging cyber threats.

• 256-bit SSL Encryption: All data transfers are fully encrypted.
• Firewall Protection: An advanced firewall blocks unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Periodic security testing conducted by third-party experts.
• Staff Training: All staff receive regular training on data protection.
• Data Backup: Regular data backups are stored securely at protected locations.

Please keep in mind that no system on the internet is 100% secure. You also have a role to play in your own safety — use strong passwords, avoid public Wi-Fi, and report any suspicious activity immediately.

Privacy Policy Changes

Milbet reserves the right to update this Privacy Policy, in part or in full, at any time. When changes are made, we will notify you in the following ways:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notification will be sent to your registered email address.
• A notice about the changes may be displayed when you log in to the site.

Continued use of the site after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

Contact Us

For any questions, concerns, or to exercise your rights regarding the Privacy Policy, please reach out to our support team. We are always here to help.

For privacy-related requests, please contact us from your registered email address and clearly state the nature of your request. We typically respond within 30 business days.